What business issues/customer pain points led to desire to change?
Managing defects for new apartments and homes is a very time-consuming process
There's no one-standard for handling and managing defects
Defects education
Customers unhappy with their purchase
Bad experience for customers
Defects not being managed properly
Time consuming to process defects
Why did the Customer reach out ?
Interest extended from our Brisbane and Melbourne video wall projects for other services we provide
An established relationship with Cbus Property helped acquire this project
Was there a previous solution?
Manual Excel spreadsheets
Aconex Field
Zutec
Buildinglink
If so, why was it inadequate?
Each project differed and there was no standard process
The contracted builder utilised a different management system to the next
No customer interaction or interface integrated
Customers would go days/weeks/months without any updates
Defects would go unnoticed as there was minimal accountability
Developer didn't have eyes on the progress of each individual defect
What solution(s) was proposed?
Responsive web application
Centralised database
Cloud-based storage
Defect image upload
Automated reporting templates to save time for weekly/monthly meetings with builders
Streamlined customer onboarding process focused on SMS messaging
How was Automatum engaged?
Designed and deployed the infrastructure required to run the application framework in record time with the highest security guard rails and inline with best practice.
What were the key technologies used for this solution?
PostgreSQL(RDS)
EC2 instances
S3 storage
SES
SNS
AWS Image processing
Were there any unusual or unique aspects to this project?
Recommended that data and storage be based in Australia
Certain portions of the platform needed to be real-time
Devices needed to be WebRTC compatible
Who is using the solution or affected by it?
Agencies
Builders
Developers
Customers
Apartment purchasers
Defects management teams
Building managers
How well does the solution resolve the customers challenge(s)?
Much easier for customers to submit defects
The defects management process has become streamlined
Same defects submission process for each project
Reports can be generated instantaneously instead of manually preparing
Paperless system using PDF reports
Everything in one place
What are the Business benefits? (Measurable!)
Cost Savings
Massive savings in time
Doesn't cost the customer to use the platform
Defects education for customers
Agility
Defects details are all in one place
Easily accessible data relating to the life of an apartment
Defect history is available for developers and customers
Defects no longer being lost or misplaced
Reliability
The business has access to all the data available in for each defect submission
Information isn't being withheld and in the handles of a sole person
Images can be uploaded to provide a higher quality defect submission
End user satisfaction
Easier to track defects
Easier to manage defects
Customers kept in the loop
Dashboard metrics and reporting helps provide accountability
